Customize Your Trip

Términos y Condiciones

1. Provider Identification
Travel in Peru (hereinafter, “the Agency”) provides tourism and travel intermediation services.

Contact Information:

2. Acceptance of Terms
By requesting a quote, booking, or paying in full or in part for a service, the client declares to have read and accepted these Terms and Conditions.

3. Bookings and Confirmation

  • Bookings are considered confirmed when the Agency sends written confirmation (via email or WhatsApp) and the agreed payment (full or partial) has been received.
  • The availability of tours, trains, entrance tickets, hotels, flights, and other services depends on the providers and may change without prior notice.

4. Payments

  • Payments can be partial or in full, depending on the type of service and how far in advance the booking is made.
  •  
  • In some cases (train tickets, entrance fees, flights, etc.), full payment is required to issue or secure the service.
  • Any bank fees, wire transfer costs, or payment gateway charges incurred by third parties may be the client’s responsibility, unless otherwise agreed in writing.

5. Changes by the Client

  • Changes to dates, names, schedules, or services are subject to availability and the providers’ policies.
  • Changes may incur additional charges (penalties, reissuance fees, fare differences, etc.). The Agency will inform the client of the amount before proceeding whenever possible.

6. Cancellations and Refunds

  • Cancellations must be requested in writing to the email info@travelinperutours.com or via WhatsApp +51 948 446 409.
  • Refunds (if applicable) depend on: the type of service, cancellation date, and providers’ policies (trains, tickets, hotels, flights, etc.).
  • Non-refundable services: certain tickets/entrance fees, trains, flights, and special bookings may be non-refundable once issued/purchased.
  • If a refund applies, it will be processed after deducting penalties, administrative expenses, and/or fees from providers and the payment entity.

7. No Shows
If the client fails to show up at the designated time and place, it is considered a no show and the service may be forfeited without the right to a refund, according to the provider’s policies.

8. Liability and Limitations

  • The Agency acts as an organizer and/or intermediary between the client and providers (transportation, hotels, operators, etc.).
  • It is not responsible for delays, cancellations, or changes caused by third parties or force majeure events (weather, strikes, road closures, blockades, emergencies, government regulations, etc.). However, it will provide support for rescheduling or alternatives whenever possible.

  •  

9. Documentation and Requirements

  • The client is responsible for carrying valid documentation: ID/passport, visas, insurance, permits, vaccines, or other requirements as applicable.
  • Incorrect details (names, document numbers, dates) may result in the loss of the service or penalties; the client must verify them before confirming.

10. Health, Safety, and Conduct

  • The client declares to be in adequate physical and health condition for the contracted activities.
  • They must follow the guides’ instructions and safety rules. Behavior that puts third parties at risk may result in removal from the service without a refund.

11. Minors
Minors must travel accompanied by a responsible adult or have the authorizations required by law. The Agency may request supporting documents.

12. Data Protection
The personal data provided is used solely to manage bookings, coordinate services, and communicate. The Agency does not sell or share data with third parties except as necessary to fulfill the service (providers).

13. Claims and Customer Service
For inquiries, issues, or claims, the client can contact us via:

14. Applicable Law
These terms are interpreted in accordance with applicable Peruvian law.